Privacy Policy

1. Who We Are

Games Checkout is a Metchosin, British Columbia based business focused on buying and selling video games, consoles, accessories, handhelds, vinyl records, and collections. This Privacy Policy applies to information collected through the Games Checkout website and related customer communications.

2. Information We May Collect

Depending on how you use the website, Games Checkout may collect information such as your name, email address, phone number, shipping address, billing details, order details, items purchased, contact form messages, collection-selling inquiries, and any photos or item information you choose to send.

We may also collect technical or usage-related information such as IP address, browser type, device type, pages viewed, referral source, approximate location data, and similar website usage information through hosting, analytics, security, or standard server logging tools.

3. How We Use Information

Information may be used to process and fulfill orders, respond to questions, review collection-selling inquiries, provide customer support, communicate about orders or availability, detect abuse or spam, improve the website, and manage normal business operations.

If you contact Games Checkout about selling items, the information you provide may also be used to review condition, authenticity, quantity, resale suitability, shipping practicality, and general buying interest.

4. Payment Information and Stripe

Credit card payments are processed through Stripe. Games Checkout does not manually handle or store full credit card details entered for online checkout.

Payment information submitted during checkout is processed according to Stripe’s systems, security practices, and privacy policy. If you want more information about how Stripe handles payment data, you should review Stripe’s own privacy documentation.

5. Order and Shipping Information

If you place an order, Games Checkout may collect and use the information reasonably needed to process, pack, ship, deliver, and support that order. This can include your name, email address, shipping address, purchased items, order totals, timestamps, and related communication records.

Shipping-related information may be shared with carriers, postage systems, or logistics providers to complete delivery. Most orders are shipped within Canada, with additional orders going to the USA and international destinations.

6. Contact Forms, Email, and Messages

When you submit a message through the contact form, email, or text, Games Checkout may collect the information you provide, such as your name, contact details, subject line, message content, and any item lists or photos included with your inquiry.

This information is used to respond to your message, assist with customer service, review items you want to sell, and keep reasonable business records related to communication and transactions.

7. Cookies, Cart Data, and Website Usage Tools

The website may use cookies, browser storage, session tools, or similar technologies to support normal site functions such as navigation, cart behavior, saved preferences, security, and basic performance.

If your shopping cart or website preferences are stored in your browser, that data may remain on your device until it expires, is cleared, or is overwritten. Some site tools may also rely on standard server logs or third-party services for performance, hosting, or security.

8. How Information May Be Shared

Games Checkout does not sell customer personal information as a standalone product. Information may be shared where reasonably necessary with trusted third parties involved in running the business, such as payment processors, shipping carriers, website hosting providers, email services, fraud-prevention tools, or technical support providers.

Information may also be disclosed if required to comply with applicable law, respond to legal requests, protect the website, investigate fraud or abuse, or enforce website policies.

9. Data Retention

Games Checkout may retain order records, contact messages, and related business information for as long as reasonably necessary for customer support, bookkeeping, shipping follow-up, business administration, fraud prevention, dispute handling, legal compliance, or recordkeeping purposes.

The exact retention period may vary depending on the type of information and the business purpose involved.

10. Security

Reasonable steps are taken to protect information used in connection with the website and business operations. However, no website, email system, online transmission, or storage method can be guaranteed to be completely secure.

For that reason, while Games Checkout aims to protect customer information responsibly, absolute security cannot be promised.

11. Third-Party Services and Links

The website may rely on third-party tools or services such as payment processors, hosting companies, shipping systems, spam filtering tools, analytics providers, or embedded content. Those third parties may have their own privacy practices and policies.

If you interact with third-party services through or alongside the website, your information may be handled according to their terms and privacy policies, not just this one.

12. Your Choices and Requests

If you want to ask about the personal information you have shared with Games Checkout, request a correction, or request deletion where appropriate, you may contact us using the information below.

Some information may still need to be kept where required for legitimate business, legal, accounting, fraud-prevention, or transaction record purposes.

13. Children’s Privacy

This website is not intended for knowingly collecting personal information from young children without appropriate authorization. If you believe personal information has been submitted improperly, please contact Games Checkout.

14. International Visitors

Games Checkout is based in Canada, but the website may be accessed by visitors from other countries. If you use the website from outside Canada, you understand that your information may be processed or stored in Canada or in other locations used by service providers involved in website operation, payment processing, shipping, or communications.

15. Changes to This Privacy Policy

Games Checkout may update this Privacy Policy from time to time. The most current version will be posted on this page, and changes become effective when posted unless otherwise stated.

16. Contact Us

If you have questions about this Privacy Policy or about how your information is handled, please contact Games Checkout through the Contact Us page, by email at zylakmitchell@gmail.com, or by phone/text at 250-580-7311.